Our Call Answering Service Includes Dispatch and Messaging
Our call answering service integrates seamless dispatch and messaging solutions with our full range of call centre offerings, including after-hours support and general call answering. When a customer calls, a professional live operator evaluates the inquiry and determines whether to dispatch the call directly to your team for immediate action or to record a detailed message for later follow-up. This approach ensures that every customer interaction is handled efficiently and effectively, keeping your business connected and responsive at all times.
How can your business use call dispatch and messaging services?
Our flexible call answering service is perfect for businesses needing after-hours or on-call support—and it works for any business at any time. With our service, you can customize how calls are handled: route them to our call centre after-hours, forward them after a set number of rings, or direct them to us immediately.
For instance, consider an HVAC company in a cold northern climate. When a customer’s furnace fails, time is critical. By partnering with NDN Social, the HVAC company ensures that whether during business hours or after-hours, a live operator quickly dispatches the call to the technician on duty. The technician can be connected live to the customer or return the call promptly to arrange necessary furnace service.